Due to special circumstances, we are closed for deliveries today. If you’d like to place an order today, we’ll get your order over to you first thing on Monday!

Welcome to Mush City! Use NEWMUSHER20 and get 20% off your first order! Need help? Call  705-881-2781 for a quick response.


Ordering and Payment

Is buying online safe?

Yes! Mush.City is like the superhero of shopping websites! It uses HTTPS and SSL tech to keep your shopping spree secret and safe, so you can splurge with confidence and enjoy your online retail therapy.

Do I need an account to place an order?

Yes! To make sure you start collecting MC Coins right from the get-go, we require all customers to create an account before ordering.

How do I place an order?

Simply click on the “Add to Cart” button on all the items you desire and proceed through the checkout. Some items may require you to choose a variation (such as a flavour or weight) before they can be added to your cart.

During the checkout, you’ll need to provide your shipping info if it’s your first order. You can also change the shipping info if your location is different from the last time.

Is there a minimum order amount?

The minimum order amount is $50 not including the delivery fee.

What payment methods are accepted?

Cash is king, and that’s all we accept at the moment.

Can I cancel or change my order?

Yes! As long as your order is still processing, simply cancel your order and place a new one. Once your trusty courier is beelining towards you with your package, it’s game over for any changes or cancellations. For obvious reasons, of course!

Refunds and Returns

Can I get a refund after my order has arrived?

Sure thing, if there’s been a mix-up. But if your goodies have arrived just as you ordered them and you’re now having second thoughts… well, unfortunately, we can’t offer a refund. It’s a bit like ordering a pizza and then deciding you’re not in the mood for cheese!

Can I get my money back for a subpar product?

At Mush City, we’re all about making sure you’re thrilled with your purchase. If our product didn’t hit the mark, don’t fret! You can get an exchange or refund within 48 hours of purchase, as long as about 90% of it is still intact. Just snap a photo and our sales operators will zip over to verify.

If less than 90% is left, we’re still keen to help! You can swap it or get a refund, but you’ll have to top up the difference. For example, if there’s only 70% left, we’d need you to fork over an extra 30% of the purchase price for a swanky new item. Or, we’ll give you back 70% of your total if you return it.

Shipping Information

What shipping methods are available?

Mush City offers same-day and next-day delivery by courier in the Greater Barrie Area and the northern parts of York Region. This includes, but not limited to the following towns and cities:

  • Angus
  • Aurora
  • Bradford / West Gwillimbury
  • Barrie
  • East Gwillimbury
  • Georgina
  • Innisfil
  • Keswick
  • Midhurst
  • Newmarket
  • Sutton

If you’re a customer in the GTA area such as Toronto or Brampton, we can arrange a special delivery to you. Just place your order and we’ll connect with you to arrange your delivery. If you need some quick assistance, give us a call at 705-881-2781 – we’ll be happy to help you place your order and arrange your delivery.

Here’s a map of our current delivery area:

Our delivery area primarily encompasses the 400 and 404, with Barrie and Aurora serving as the northern and southern boundaries, respectively. We have established two additional delivery zones to cater to the burgeoning communities in Angus and the towns along Highway 90. On the east side, we deliver between Keswick and Sutton, with Ravenshoe and Highway 48 marking the southern and eastern boundaries of this eastern delivery zone.

Stay tuned for future announcements regarding expansion into new communities!

How long will it take to get my package from Mush City?

For local deliveries, Mush City will deliver your package within a few hours after you place your order. Yep, Mush City is that fast. If Mush City cannot fulfill the order on the same day, we’ll contact you via text or email. If you place your order by mid-afternoon, your order will very likely arrive the same day. Orders placed in the evening may still arrive on the same day, but you’ll want to keep your eyes on your phone/email just in case.

What are the shipping fees?

For local deliveries, delivery fee is $15 for orders under $100, and FREE for orders $100 or more (after discounts).

MC Coins

What are MC Coins?

Meet MC Coins – our fun-tastic rewards scheme that turns your shopping into a game! For every buck you drop at Mush City, you score a whopping 10 MC Coins. But wait, there’s more! We love to surprise you with bonus MC Coins during special promotions and events. So, stay tuned and keep your eyes peeled for these exciting extras!

How do I redeem my MC Coins?

Click on the purple ‘My Rewards’ button at the bottom of your screen to learn about the different redemption opportunities available to you. Your cart will be automatically updated to reflect your discount or reward.

How much are my MC Coins worth?

Our MC Coins love to help you get discounts and nab fantastic gifts in our store. They’re humble little helpers and don’t consider themselves as cash, nor can they be traded, bought, or sold as such. Just to be crystal clear – MC Coins carry no cash value. Yet, they’re eager to make your shopping experience with us more enjoyable!

Can MC Coins be stacked with coupons?

Whoopee! Got a coupon code tucked up your sleeve? You’re in for a treat! You can stack it up with your MC Coins and watch the savings multiply. It’s like a shopping party where everyone’s invited to the discount fiesta!

Can I use MC Coins to reduce my delivery fee?

No, a $15 delivery fee will still apply if you’re below the $100 Free Shipping threshold.

Can I gift/transfer my MC Coins?

While the idea of sharing your MC Coins is lovely, they’re like your personal backstage pass to discounts – meant only for you. So, as much as we appreciate the gesture, your MC Coins can’t be gifted or transferred. They’re your exclusive ticket to savings town!

If I refund a purchase, will I be credited any MC Coins that were redeemed?

If you’ve spent your MC Coins on a purchase that needs to be returned or exchanged, don’t worry, we’ve got your back! We’ll bounce those MC Coins right back into your account. It’s like a boomerang of savings – they always come back to you!